FAQs

Everything you need to know about @signs (and more!)

How do I use my @sign?

You can use your @sign with apps that have been developed on the @platform. But before you can start using these apps (find the full list here), you’ll need to activate your @sign by pairing it with an app.

I'm trying to use an @app but don't have an @sign. What should I do?

First, head to our main site to create a free or custom @sign. 

After you’ve created an @sign, you’ll need to pair it with an app. Check out the next question for more detailed instructions.

How do I pair my @sign with an app for the first time?
  • Using your @sign, email, or mobile number, log in to your dashboard
  • In your dashboard, click on “My @signs”
  • Underneath the @sign you want to activate, click “Click to Scan”
  • Open the app you want to pair your @sign with
  • Scan the QR code through the app, or save an image of the QR code and upload it to the app
  • Be sure to save your @sign’s keyfile somewhere secure

If your @sign has already been activated, just upload your keyfile to sign into the app. For more information on keyfiles, check out the next question.

Where should I store my keyfile, and how do I find it?

We recommend storing your keyfile somewhere where you can easily access it via your device (i.e. your iCloud drive or device files).

Which existing apps can I use my @sign with?

@persona: Your go-to destination for building your online persona. As a starting point for all @apps, @persona allows you to set up your preferences and determine how you want to engage in the @universe. 

@mosphere: Transfer files in real-time across all devices and locations. @mosphere allows for peer-to-peer encrypted file sharing. 

How are @apps different from what is available today?

You’ll have total privacy and utmost control over your data while using an @app. No one will ever spy on you or misuse your information. Since @apps use your @sign as a proxy for your digital identity, you won’t ever have to create a new username or password.

How will I know when new apps are available?

Yes! When you sign up for your @sign, you’ll see a checkbox that gives us permission to notify you when we have new apps. Please make sure that box is checked if you want to stay updated. (You can also subscribe to our newsletter @news: News for Internet Optimists to receive monthly updates!)

Or, join our developers announcement Google group to get updates on new, launching @pps.

If someone knows my @sign, can they see all my information?

Anyone who looks up your @sign can only view the information that you’ve made public through @persona, an app that lets you set up and customize your public profile. You’ll have the freedom to adjust it as needed, and those changes will be viewable in a matter of seconds.

How much does an @sign cost?

We believe that everyone has a right to privacy, which is why we have the @sign-O-Matic, a free @sign generator.

If you want to secure a more customized @sign, custom @signs are available for between $10 and $5,000 (or even more!), depending on your desired level of customization.

For example, multiple words (i.e. your first name and last name) will cost $100, single words will be $1000 (because there are so few of these), and @signs with three characters will cost $5000. Unfortunately, you cannot buy a trademarked name, since the rights belong to the owner of that trademark. And yes, you can customize with emojis!

Can I transfer/sell my @sign to someone else?

Not at the moment, but we’re working on it! For now, if you want to transfer or sell your @sign to another party, please email us at transfer@atsign.com and we’ll help you figure it out.

Once we’ve established a proper system to transfer and sell @signs, we anticipate that the value of custom @signs will increase. You’ll be able to charge more for any exclusive @signs that you own.

What do I have to do to renew my @sign?

If you have a free @sign, you don’t need to worry about a thing.

If you have a paid @sign, you’ll need to renew it for $10 each year. (We don’t store payment details, so we’ll let you know when it’s time to renew your @sign.) Instead of letting an @sign sit and collect dust, we want @signs not currently in use to be made available to others.

Will I be able to use my @sign with my current apps?

We expect that many of your current apps will transition to the @platform over time. But this will likely be a gradual process that happens as the @sign increases in popularity.

Will there be @apps for businesses and corporations?

Glad you asked! Many of our @apps can be used in a business context as well. For example, you can set up an @persona page for your business, or use @mosphere to transfer files from one business account to another.

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